Cancellations and substitutions must be made in writing. For cancellations made on or before 31 July 2024, a cancellation fee of ten percent (10%) of the invoice total will be charged.
For cancellations made between 31 July 2024 and 14 November 2024, fifty percent (50%) of the invoice total will be charged. The full invoice total (100%) will be charged for cancellations made after 15 November 2024.
However, delegates may be substituted in writing at no additional cost at any time before the event.