Cancellations and substitutions must be made in writing. For cancellations made on or before 31 July 2023, a cancellation fee of ten percent (10%) of the invoice total will be charged.
For cancellations made between 31 July 2023 and 17 November 2023, fifty percent (50%) of the invoice total will be charged. The full invoice total (100%) will be charged for cancellations made after 18 November 2023.
However, delegates may be substituted in writing at no additional cost at any time before the event.